Please contact techsupport@irvingisd.net if your iPad has been damaged or will not turn on.  Please include your name, student ID number, and a description of the issue.  Screenshots help when possible.

For iPad set up and troublshooting, please refer to the MHS iPad Guide*.

*Contains information in both English and Spanish.

Logging into ContentKeeper:

Are your apps shutting down and crashing on you?  Check to be sure you are logged in to ContentKeeper!

Logging into Classlink:

Getting Google document from Canvas to Open:

• Make Sure You Are Logged into Content Keeper (See Above)
• Make Sure You Are Accessing Canvas Though Classlink (See Above)
• Make Sure You Have Chomre Set As Your Default Browser and Cross-website Traffiking Turned on in Your Settings (See Below)
• Ask Your Teacher If They Made Sure to Check the Box to Load the Assignment in a New Tab When They Created the Assignment (See Below
• Make Sure to Reset Your Cookies Using the Video Below.

Student Settings                                                                           Teacher settings

Setting Cookies on the iPad:

Full access to Google Apps Using Chrome:

 Note:

• You do not have to delete the app from the iPad as seen in the video below.  You can still request desktop access in Chrome.
• This video demonstrates using a Google Doc.  The same process works for slides and sheets.

Click here for a Google Slide Deck with all of the above trouble shooting tips (and more)